Your privacy matters to us. This page explains exactly what personal information gold99 collects from players in the Philippines, how we use it, and the steps we take to keep it safe. Please read this carefully before creating an account or using our platform.
When you register and use gold99, we collect certain personal information that is necessary to operate your account and comply with applicable Philippine regulations. This includes your full name, date of birth, email address, mobile number, and residential address. We also collect financial information such as your preferred payment method and transaction history in Philippine pesos. During identity verification, we may request a copy of a government-issued ID to confirm your eligibility to use the platform. Additionally, we collect technical data such as your device type, IP address, browser version, and session activity to help us maintain platform security and improve your mobile experience.
The personal data we collect is used primarily to create and manage your gold99 account, process deposits and withdrawals in Philippine pesos, and verify your identity in line with our legal obligations. We use your contact details to send you important account notifications, security alerts, and updates about platform changes. Transaction data helps us detect and prevent fraudulent activity, ensuring that all players on the platform are protected. We may also use aggregated, anonymised data to analyse platform performance and improve the overall mobile betting and entertainment experience for Filipino players. We do not use your personal information to make automated decisions that would significantly affect your account without human review.
gold99 uses cookies and similar tracking technologies to keep you logged in, remember your preferences, and ensure the platform functions correctly on your mobile device or browser. Session cookies are deleted when you close your browser, while persistent cookies remain on your device for a set period to improve your return experience. We do not use third-party advertising cookies or share tracking data with external marketing networks. You can manage or disable cookies through your browser settings at any time, though doing so may affect certain features of the platform. By continuing to use gold99 after being informed of our cookie use, you consent to cookies being placed on your device in accordance with this policy.
We do not sell, rent, or trade your personal information to any third party for commercial purposes. We may share your data with trusted service providers who assist us in operating the platform — such as payment processors, identity verification partners, and technical infrastructure providers — but only to the extent necessary and under strict confidentiality agreements. In certain circumstances, we may be required to disclose your information to Philippine regulatory authorities, law enforcement agencies, or courts if required by law. Any third party that receives your data on our behalf is contractually obligated to handle it securely and in accordance with applicable data protection standards. We will notify you of any material changes to how your data is shared, to the extent permitted by law.
We retain your personal data for as long as your account remains active and for a reasonable period thereafter, as required by Philippine law and our internal compliance obligations. Financial transaction records are kept for a minimum period in line with anti-money laundering regulations applicable in the Philippines. If you request the closure of your account, we will deactivate it promptly and begin the process of removing or anonymising your personal data, except where retention is required by law. You may request details of how long specific categories of your data are retained by contacting our support team. We review our data retention practices regularly to ensure we are not holding information longer than necessary.
As a player based in the Philippines, you have the right to access the personal data we hold about you, request corrections to any inaccurate information, and ask us to delete data that is no longer necessary for the purposes for which it was collected. You may also object to certain types of processing or request that we restrict how we use your data while a complaint is being investigated. To exercise any of these rights, please contact our support team using the details provided on the platform. We will respond to all data rights requests within a reasonable timeframe and will not charge a fee for standard requests. If you are unsatisfied with our response, you have the right to raise a concern with the relevant data protection authority in the Philippines.
We take the security of your personal data seriously and implement a range of technical and organisational measures to protect it from unauthorised access, loss, or disclosure. All data transmitted between your device and our platform is encrypted using industry-standard protocols. Access to personal data within our organisation is restricted to staff who need it to perform their duties, and all such staff are trained on data protection responsibilities. We conduct regular security reviews and vulnerability assessments to identify and address potential risks to the platform. In the unlikely event of a data breach that affects your personal information, we will notify you and the relevant authorities as required by applicable Philippine law.
We may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable legal requirements in the Philippines. When we make significant changes, we will notify registered players via email or a prominent notice on the platform before the changes take effect. The date at the bottom of this page indicates when the policy was last revised. Continued use of gold99 after any update constitutes your acceptance of the revised policy. We encourage you to review this page periodically so you are always aware of how your information is being handled.
Last updated: 2025. This Privacy Policy applies to all players accessing gold99 from the Philippines.
If anything in this Privacy Policy is unclear, our FAQ page covers the most common questions in plain Philippine English. You can also log in to manage your account preferences or create a free account to get started on gold99 today.